Privacy Policy | Interprenet

Introduction

Interprenet is a global language service provider committed to connecting the world with a distinct blend of human and tech-forward solutions since 2004.

Interprenet Ltd. (“Interprenet”, “we”, “us” or “our”), enables its users (“they”, “their”, “you” or “your”), via its Website https://www.interprenet.net (the “Website”), its API, mobile apps, its services or other means (the “Interprenet Platform”), to remotely transfer voice, video and data in real-time.

Your use of the Website and the Interprenet Platform is subject to the terms set forth in this Privacy Policy (the “Privacy Policy”).

This Privacy Policy outlines what type of information we collect and our practices for collecting, storing, using, protecting, sharing, and deleting that information, as well as how you can contact us with any questions or concerns.

This Privacy Policy applies to all information and data collected by Interprenet as a controller, including information collected via our Website or through other channels. It does not apply to information collected by any third party, including any website or application that may link to or be accessible from our Website.

This Privacy Policy may change periodically and your continued use of our Website or the Interprenet platform after we make changes is deemed to be acceptance of those changes, so please review our Privacy Policy continually for any updates.

Acknowledgment

Please read this Privacy Policy carefully. By accessing or using our website or the Interprenet platform, you acknowledge that you have read, understood, and agreed to be bound to all the terms of this Privacy Policy and our Website´s Terms of Service.

By submitting or making available Personal Information, you confirm that you have provided your consent to the collection, storage, use, process and transfer of that information in accordance with this Privacy Policy. If you do not agree to these terms, exit this page and do not access or use our Website or the Interprenet platform.

A note about children under the age of 18

The users of our Website and the Interprenet Platform require to be at least 18 years of age and we do not intentionally gather Personal Information about individuals who are under 18 years old. If you become aware that we have inadvertently collected or accessed Personal Information of anyone under 18 years of age, please inform us so we can delete it.

Data collection

The information we collect from the visitors of our websites, our customers, our vendors and third parties is subject to this Privacy Policy.

Throughout the regular course of business with our clients and vendors, as well as during the use of our Website and platform, Interprenet collects two types of information about you: Personally Identifiable Information (PII) and Non-Personally Identifiable Information (Non-PII).

Personally Identifiable Information (PII)

Personally Identifiable Information (PII) is information that may be used to identify an individual, including a first and last name, physical address, email address, phone number, or other contact information. We collect and process your data when you place an order for our product or service or when we engage with you as a vendor. We may use Personally Identifiable Information (PII), including usage history, to enhance the operation of the Website and the Interprenet Platform, improve our marketing and promotional efforts, analyze Website and Interprenet Platform usage, and to improve the Website and the Interprenet Platform. We may also use Personally Identifiable Information (PII) to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, and enforce our agreements with you, including this Privacy Policy. Your Personally Identifiable Information (PII) resides on a secure server that only selected personnel have access to. We encrypt sensitive information using Secure Socket Layer (SSL) technology to ensure that your Personally Identifiable Information (PII) is safe as it is transmitted to us. Below you can find more detailed information on what Personally Identifiable Information (PII) we collect; when and why we collect it, and how long we retain it.

Website forms: When you are filling the contact form on our website you will be asked for your name, email, phone number and company name in some instances. We ask you to voluntarily provide this information to be able to get in touch with you, to provide you with more information regarding our products and services and if needed, to create an admin account for the Interprenet platform. We retain this information indefinitely unless you request to delete it.

Speaker, interpreter and moderator login: When you are logging in with speaker, interpreter or moderator tokens, we will ask you to provide your full name. This is done to track the users and to provide better experience of the platform to all the participants. We retain this information in our logs indefinitely unless you request to delete it.

Stream archives: We might archive certain audio and video data for training and quality assurance purposes and keep it indefinitely, unless deletion of all data is requested by our client. At the request of our client, events also can be recorded and made available for later viewing. This could, for example, be done via a searchable Media Library. Such archives are stored on our secure servers, have strict access policy and can be deleted at any time at your request.

Purchases: When you purchase a product or service from us, you may provide payment information such as bank account information, credit and debit card numbers, CVV and expiration date, as well as your business contact information.

Employment applications: When you apply for employment at our Career website, we may ask you to provide Personal Identifiable Information (PII) such as your name, phone number and email address, as well as a copy of your resume or CV. Interprenet does not share any Personal Information related to employment applications, unless necessary to process the application or when needed to comply with legal obligations. Also, we may use this information to conduct background checks, education, and employment verifications, after you provide your consent to do so.

Vendor management: When you are engaged as one of our vendors, we may ask you to provide Personal Identifiable Information such as your name, phone number and email address, as well as a copy of your resume or CV. Interprenet does not share any Personal Indentifiable Information (PII) related to vendor management unless necessary for our regular course of business or when needed to comply with legal obligations. Also, we may use this information to conduct background checks, education, and employment verifications, after you provide your consent to do so.

Release of Personally Identifiable Information (PII): We will not sell or share your Personally Identifiable Information (PII) with other parties except as provided below:

Acquisition: As with any other company, we could merge with, or be acquired by another company. If this occurs, the successor company would acquire the information we maintain, including Personally Identifiable Information (PII). However, Personally Identifiable Information (PII) would remain subject to this Privacy Policy.

As required by law. We reserve the right to disclose your Personally Identifiable Information (PII) as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website; enforce or apply this Privacy Policy, Terms of Service or other agreements; or protect the rights, property or safety of the Website, users of the Interprenet Platform, employers, or others.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

Non-Personally Identifiable Information (Non-PII)

Non-Personally Identifiable Information (Non-PII) is information that does not identify a specific person. This type of information may include things like the type of browser you are using, your Internet Protocol (“IP”) address, or general and/or aggregated location data that does constitute Personally Identifiable Information (PII). We may automatically collect this information when you visit our Website or use the Interprenet Platform using electronic tools like Cookies, as described below in this Privacy Policy. We use Non-Personally Identifiable Information (Non-PII) to troubleshoot, administer the Website and the Interprenet Platform, and analyze trends.

Website visits and audience login: When you use the Website and the Interprenet platform as an audience user, we do not collect any Personally Identifiable Information (PII). However, data transmitted by your browser that enables you to access the website is collected. This includes, but is not limited to:

IP address
Date and time of the request
Time zone difference from Greenwich Mean Time (GMT)
Website from which the request comes
Browser
Operating system and its interface
Language and version of the browser software
The country of origin for the visitor

Use of Google Ads: Our website may use Google Conversion Tracking. If you clicked on an ad delivered by Google on our website, a cookie is placed on your computer by Google Ads. A cookie is a small text file containing a unique identification number that is transferred from a website to identify your web browser. Cookies are used as an industry standard and are currently used on most major websites.

The cookie for conversion tracking is placed when a user clicks on an ad delivered by Google. These cookies expire within 30 days and are not personally identifiable. If the user visits certain pages on our website and the cookie has not yet expired, we and Google will be able to recognize that the user has clicked on the ad and proceeded to that page. Every Google Ads customer gets a different cookie, cookies cannot therefore be tracked across sites by Google Ads customers. The information obtained using the conversion cookie is used to create conversion statistics for Google Ads customers who have opted in for conversion tracking. Customers are given an overall number of users who have clicked on their ad and proceeded to a page tagged with a conversion tracking tag. However, they will not receive any information that can personally identify users. If you do not want to participate in the tracking, you can take the necessary steps to block a cookie – such as through a browser add-pm, which generally disables cookies from being stored, or adjust your browser settings in such a way that cookies from the domain “googleleadservices.com” are blocked. Another option is to set your browser to refuse to accept cookies altogether.

How we use information that we collect

The information we collect about you or is provided by you, including Personal Identifiable Information (PII) is used for:

Providing you with the information, products, and services you request from us.
Responding to your questions and provide customer service.
Improving our Website and the Interprenet Platform.
Sending you Interprenet publications and other information we believe is relevant and useful to our customers, partners and subscribers, where you have not opted out of receiving such information.
Asking you to provide feedback.
Notifying about any changes to our Website, the Interprenet Platoform or our products, procedures and services.
Fulfilling any other purpose for which you provide your information.
Any other way we may describe when you provide the information or any purpose with your consent.
Complying with all applicable regulations and laws, including providing information to appropriate government authorities when required by law.

Disclosure of information

Except for the purposes stated below, Interprenet does not sell, trade, share or otherwise provide Personal Identifiable Information (PII) collected from our Website and the Interprenet platform.

Legal requirements

Interprenet may be required to disclose Personal Identifiable Information (PII) in response to lawful request by authorities and we will do so if it is necessary to comply with relevant laws or regulations; respond to subpoenas, warrants or other lawful requests from public authorities; or defend or protect the rights, reputation and/or property of Interprenet or our customers.

Service Providers

We employ other third-party service providers to provide services on our behalf to visitors to our Website and our customers and vendors; therefore, we may need to share your information with them to provide information, products or services to you. Examples may include providing marketing assistance, processing credit card payments, supplementing the information you share with us in order to provide you with better customer service or support. These service providers are prohibited from using your Personal Identifiable Information (PII) except for these purposes and they are required to maintain the confidentiality of your information. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies. We may also de-identify Personal Identifiable Information (PII) so that it is no longer directly identifiable to an individual for marketing purposes.

Partners

In addition, we may share data with trusted partners to help us perform statistical analysis or provide customer support. Such third parties are prohibited from using your Personal Identifiable Information (PII) except for these purposes, and they are required to maintain the confidentiality of your information.

How we transfer data we collect internationally

Interprenet is a company based in the United States and we may host, transfer and process data in the United States and other countries, which may have data protection laws that are different from your country of residence. We will take the appropriate measures to ensure that such transfers of information are compliant with any applicable laws.

International transfers

To facilitate our global operations, we transfer information outside of the United States, Canada, EU and allow access to that information from countries in which Interprenet staff, affiliates or contractors have operations for the purposes described in this policy. This Privacy Policy shall apply even if we transfer personal information to other countries. We have taken appropriate safeguards to ensure that your personal information will remain protected.

International transfers to third parties

Some of the third parties described in this privacy policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. When information is processed about you in such a country, we make use of standard contractual data protection clauses, following the guidelines of CalOPPA, GDPR and PIPEDA to regulate this.

Data retention

The information we obtain from you is retained for the amount of time required to carry out the purposes described in this Privacy Policy and for security, legal compliance and any other purposes permitted by law.

We retain personal information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

Privacy policies of other websites

Our Company website contains links to other websites and our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Our Website may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share Button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

Be aware that any content you share with us on Social Media (like comments, postings, stories, blogs, etc.) may include personal information and you are liable for any information you post on our Social Media sites. Any information you post on Social Media can become publicly available and is not subject to this Privacy Policy. We are not responsible for any actions resulting from any information you post on Social Media.

Updating information

If you are enrolled in the Interprenet Platform as a Partner, you may change any of your Personally Identifiable Information (PII) by logging into your account and accessing the “Profile” page. We encourage you to promptly update your Personally Identifiable Information (PII) if it changes, as out-of-date data may negatively affect the quality of your Interprenet Platform use and experience.

If you want to receive access, edit, correct, or delete any personal information that you have provided to us, you can send us an email at info[at]interprenet.net. However, if we believe the change to your information would violate any law or other applicable regulations, we may not accommodate your request.

Choices on collection | Use of information

You can always choose not to provide certain information, although a certain level of information is required to engage in activities on the Website and to use the Interprenet Platform. Therefore, your right to request access, delete or update your personal information may be limited by our obligations to perform a current contract with you or to meet legal compliance obligations.

If you do not want to receive newsletters and promotional emails from us, you may elect to opt-out of receiving them at any time by hitting the “unsubscribe” button at the bottom of any of our e-mails. If you continue to receive our communications after unsubscribing please contact us (at our information provided in the section Contract Details) to look into the matter. Also, you cannot submit an unsubscribe request at the behalf of someone else.

California Privacy Rights

If you are a California resident, you have the following rights regarding to your California Personal information under the California Online Privacy Protection Act (CalOPPA):

The right to inquire about your Personal Information: you may request what California Personal Information we have collected from you, including the categories of Personal Information, the sources from which the information is collected, the business or commercial purpose for collecting, processing and sharing this information, the third parties to whom we may disclose this information and the specific pieces of California Personal Information we collected about you.
The right to request changes to your Personal Information: you have the right to correct inaccurate California Personal Information we have collected about you. You also have the right to delete California Personal Information we collected from you with certain exceptions. For instance, when you have an active contract with us.
The right to opt out: Interprenet may disclose your Personal Information to third parties who may use that information to market directly to you and as a California resident, you have the right to opt out of having your Personal Information licensed to such third parties. We will not share your information after we have received your notification that you are opting out.

If you wish to exercise these rights, please send an email to info[at]interprenet.net.

Before acting on your request to exercise your rights, we will take the necessary steps to verify your identity, as required under applicable law. We may ask you to provide your full name, email address and other information to verify your identity. We will use the information you provide when submitting your request to exercise your rights above to process your request and keep a record of your request and our response, as allowed by applicable law.

Under California law, you can designate an authorized agent to make a request on your behalf by providing the agent with written permission to act on your behalf. We will ask the agent to provide proof of said written permission and may require you to verify your own identity in response to a request, even if you use an agent, to the extent permitted by law.

European Privacy Rights

If you are based in the European Union (EU) or the United Kingdom (UK), you have the following rights under the EU General Data Protection Regulation (GDPR):

Right to be informed: you have the right to know how we process your Personal Information, the purposes for processing it and the recipients with whom the Personal Information has been shared.
Right of access: you have the right to request access to see what Personal Information we have about you.
Right of rectification: you have the right to request the correction or amendment of any inaccurate or incomplete Personal Information we have about you.
Right of erasure: you have the right to request that Personal Information we have about you is deleted under certain circumstances. For example, this would apply if your Personal Information is no longer necessary for: the purposes it was collected for, to comply with any applicable laws or to establish, exercise or defend legal claims.
Right to restriction of processing: you have the right to prevent or restrict the processing of your Personal Information.
Right to data portability: you have the right to ask that we transmit your Personal Information (that you have provided to us) to another Organization under certain circumstances.
Right to object: you have the right to make a complaint about the processing of your Personal Information to the appropriate data protection authorities, though we would appreciate if you would contact us first so we can try to solve your problem.

Interprenet is an organization based in the United States. For the purposes of the GDPR, except if otherwise expressly stated, the Data Controller is Interprenet, Ltd. If you have any inquiries or concerns about the way we are using your Personal Information, please reach out to us at the contact details provided below.

Data security

To prevent unauthorized access, to maintain the accuracy of your Personally Identifiable Information (PII), and to ensure that you’re in control of it, we comply with accepted industry standards and have put in place appropriate physical, technical, and administrative controls to safeguard and secure the personal data we process.

The security of your information also depends on you, as you are responsible for keeping any passwords to access our platform confidential. Please do not share your password with anyone and ensure that others cannot access your Personal Information by logging out your browser at the end of your session and take necessary precautions when working from a public space.

We take reasonable precautions to prevent the unauthorized access, misuse, disclosure, loss or alteration of data but be aware that there are no methods of transmitting information via internet that are not completely secure.

Upon request, Interprenet will provide you with information about whether we hold any of your personal data. All your Personally Identifiable Information (PII) that we hold can be deleted from our servers at your request. If you have any concerns or suspect unauthorized activities associated with your account, please contact us at info[at]interprenet.net.

Contact details

If you suspect a data breach or if you have any questions, suggestions, or complaints regarding our Privacy Policy, our Website, and/or the Interprenet platform, please contact us at info[at]interprenet.net, by phone at +1.312.928.1188 or send us a letter to 27 N. Wacker Dr, Suite 270 Chicago, IL 60606, USA.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. You are responsible for reviewing our Privacy Policy periodically to check for any changes.

If at any point we decide to use your information in a manner that is significantly different from that stated when it was collected, we will endeavor to notify you of said changes prior to implementing them.

You can determine when this Privacy Policy was last revised by referring to the “last updated” legend at the beginning of this document. Any changes will become effective when the revised Privacy Policy is posted on our Website and the Interprenet Platform.

Privacy Policy & Data Protection